Written By: Nancy Friedman

A long time ago, we at Telephone Doctor Customer Service Training, decided to remove whatever negativity in our life we could. We removed as many negative words, negative thoughts, and, yes, even negative people as we could. This has proven to be fortuitous during the current pandemic crisis. Many of you are probably giving some not-so-great-news to your customers and maybe even to your employees.  

Read the full article here: https://thefranchisewoman.com/2020/05/14/how-to-deliver-bad-news-in-a-good-way/