by Nancy Friedman

TOP DOWN MENTALITY

Who is responsible when you receive bad customer service?

A. The company (top down)?

B. Management/direct supervisor?

C. The person who delivered said service?

D. The customer (self-imposed)?

Option A: TOP DOWN MENTALITY won hands down on our LinkedIn poll. Over 63% agreed IT STARTS AT THE TOP.

Read the full article here: https://issuu.com/thefranchisewoman/docs/tfwsept2020pages/s/10937062